Cancellation Policy for Client Update (1 July 2026)
TL;DR
Starting 1 July 2026, clients may be charged a cancellation penalty when cancelling a booked Jodder on an active job.
| Cancellation Timing | Penalty |
|---|---|
| More than 24 hours before shift start | No charge |
| Within 24 hours before shift start | Charge equivalent of 2 working hours |
| After shift start time | Charge equivalent of 4 working hours |
Important
- The policy only applies after a Jodder has been selected/booked.
- No penalty is charged if no Jodder has been selected.
- No penalty is charged for job creation mistakes (wrong date, time, or location) provided no Jodder has been selected.
- Credit deductions follow the existing Company/Location credit deduction rules.
Policy Overview
Effective Date
This policy takes effect on 1 July 2026.
Only cancellations performed on or after the effective date are subject to this policy.
Scope
The cancellation policy applies when:
- The job is active.
- A Jodder has been selected/booked.
- The client cancels the booked Jodder.
The policy does not apply when:
- No Jodder has been selected.
- The job is cancelled before any worker is booked.
- The Hiring Manager removes a mistakenly created job before selecting a Jodder.
- Any other scenario where no booked Jodder is affected.
Cancellation Scenarios
More Than 24 Hours Before Shift Start
- No cancellation penalty.
- No credit deduction.
- Existing cancellation flow continues unchanged.
Within 24 Hours Before Shift Start
Cancellation penalty:
Hourly Rate × 2 Hours
The calculated amount will be deducted from the client's available credits.
After Shift Start
Cancellation penalty:
Hourly Rate × 4 Hours
This includes:
- Cancellation after the shift has started.
- Client no-show scenarios defined by Operations.
The calculated amount will be deducted from the client's available credits.
Credit Deduction
The cancellation penalty follows the existing credit deduction hierarchy.
| job_credit_deduction | Deduct From |
|---|---|
true | Location wallet |
false | Company wallet |
SOA & Credit Tracking
Since cancellation penalties affect the client's available credits, they should appear as separate transactions in the Statement of Account (SOA).
Instead of merging the deduction with the normal job cost, create a dedicated credit transaction.
Suggested transaction type:
cancellation_penalties
Each transaction should be linked to:
- Company
- Location
- Job
- Job Slot (optional)
- Cancelled Jodder
Suggested metadata:
- Cancellation category
- Penalty multiplier (2 or 4 hours)
- Hourly rate
- Penalty amount
- Cancelled by
- Cancellation timestamp
- Wallet source
Example SOA
| Date | Description | Type | Amount |
|---|---|---|---|
| 9 Jul 2026 | Cancellation penalty for Job #12345 (Within 24 hours before shift start) | Cancellation Penalty | 24 credits |
Keeping cancellation penalties separate from normal job cost deductions provides:
- Better transparency for clients.
- Easier auditing for Finance and Operations.
- Simpler reporting on cancellation penalties.
- Clear separation between operational costs and penalties.
Examples
Example A — No Charge
| Item | Value |
|---|---|
| Shift Start | 10 Jul 2026, 9:00 AM |
| Cancellation | 8 Jul 2026, 8:00 AM |
| Result | No penalty |
Example B — 2-Hour Penalty
| Item | Value |
|---|---|
| Shift Start | 10 Jul 2026, 9:00 AM |
| Cancellation | 9 Jul 2026, 10:00 AM |
| Result | Hourly Rate × 2 |
Example C — 4-Hour Penalty
| Item | Value |
|---|---|
| Shift Start | 10 Jul 2026, 9:00 AM |
| Cancellation | 10 Jul 2026, 10:00 AM |
| Result | Hourly Rate × 4 |
Notes
The objective of this policy is to discourage last-minute cancellations after a Jodder has committed to a shift while providing fair compensation for lost earning opportunities.
Clients are only charged when cancelling a booked Jodder on an active job. Corrections to mistakenly created jobs before a Jodder is selected are not subject to any cancellation penalty.